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Kimberly Johana Lopez Fraile

BO SAC Operator
Skills
(Self-evaluation)
Serv. to the client 100%
Money handling 100%
Sales 100%
Team work 100%
Decisive 100%
Agile methodologies 95%
Working under pressure. 95%
Analysis capacity 95%
Office package 95%
Innovation 95%
Languages
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Work experience

Back Office Operator
intelcia colombia sa | December 2021 - March 2022 (3 months)
Used skills

Realization of document reviews, management of the different programs for digitizing them to the required platforms, management of different control databases to keep the accounting of daily production.

Major achievement

Excellent management and achievement of daily goals

Telephone Rac- Clear Containment
atento colombia sas | June 2021 - September 2021 (3 months)
Used skills

Retention of customers who request the cancellation of purchased services, both mobile and home, keep the databases of customers whose schedules must be followed up, { ***}scheduling of technical visits, change upgrade and downgrade of the mobile plans

Major achievement

Great customer retention and loyalty, plan upgrades, ease of speaking for customers, sales capacity

Call Center Agent Sac
hlb soluciones sas | August 2019 - March 2020 (7 months)
Used skills

Answering telephone calls, providing excellent service to customers, scheduling appointments to carry out new structural construction projects, keeping customer databases, as well same generating resolution of the problems of the customers who request guarantees.

Major achievement

Great recruitment of contracts, customer service, Office management and drafting of documents and quotes

Education experience
Other not Specified
Centro juvenil religiosas adoratrices | Technician
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