John Alexander Guevara
Consultor Organizacional Y Seguridad Industrial
Professional profile
Industrial Engineer with experience in customer support , user assistance , documentation management , process monitoring , and administrative coordination . Skilled in CRM , Microsoft Excel , KPI tracking , and database management . Strong communication and problem-solving abilities
Work experience
Supported customers virtually, managed and updated CRM, resolved inquiries, prepared reports, and ensured high-quality service.
Major achievementProvided customer support through digital channels, managed CRM systems, prepared reports, and monitored service performance. Demonstrated proactivity and strong communication.
Supported students virtually and in-person, managed documentation, responded to inquiries, monitored KPIs, and ensured customer satisfaction.
Major achievementProvided support and guidance to students, managed records, resolved inquiries, prepared reports, and maintained high service standards. Applied pedagogical methodologies and language teaching.
Provided remote support to clients, managed documentation, maintained professional communication, and ensured service quality.
Major achievementCoordinated customer communications, provided remote support, delivered administrative support, and ensured compliance with quality standards.
Education experience
Universidad austral de bsas – argentina | Especialización
