Laura Serrano
Call / Chat Associate (Bilingual)
Professional profile
English and Spanish writing with correct grammar, punctuation and accentuation. HTML / CSS / JS web programming Customer service Personnel selection Performance evaluation
Work experience
Call / Chat Associate (Bilingual)
concentrix | January 2018 - January 2019 (1 year)
Answer customer calls, technical service and purchase assistance. Attend chats (2), purchase assistance, technical service, service recovery, package tracking, among others.
Major achievementKnowledge acquired: -Customer service -Multitasking -Multitasking -Customer tracking -Order / package tracking
Education experience
Psychology
Uba, venezuela (no finalizado) | Undergraduate
Uba, venezuela (no finalizado) | Undergraduate
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