Milena Sanchez
Customer Service Representative
Professional profile
Administrative, sales, and educational officer with experience in classroom management, ESL teaching, and customer service. Expert in creating inclusive learning environments and administrative management.
Work experience
Bilingual Customer Service Representative
konecta | June 2024 - Present (2 years 5 months)
Used skills
Responsible for answering customer inquiries and processing orders in English, providing in-depth product knowledge.
Major achievementImplementing data validation and quality control measures, achieving a 99% accuracy rate.
Academic Coach
kean university | January 2024 - February 2024 (1 month)
Used skills
I documented student progress and supported students in new assignments.
Major achievementPersonalized tutoring for university students, improving academic adaptation skills.
English Teacher (Esl)
uceda internacional | November 2022 - August 2023 (9 months)
Used skills
I implemented motivational strategies to encourage student engagement and documented academic progress.
Major achievementI designed and taught personalized classes for over 30 students.
Education experience
Document Management
Sena | Technician
Sena | Technician
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