Responsible for implementation, training, adoption, advocacy, and renewal contracts for Saas products. Provide strategic leadership and direction for pre-and post-sales activities.

Strategic leadership in pre-and post-sales, delivering new features, managing and coaching customers, renewal contracts, upselling/crosselling, and churn prevention.

Responsible for customer service standards, onboarding processes, and ensuring customer satisfaction and feedback.

Ensured high standard of customer service, onboarding processes, adoption and usage targets, and customer feedback.

Delivered value to customers through ongoing use and optimization of existing products. Provided leadership to support and sales teams for revenue growth.

Proactively delivering value to customers, driving revenue growth, onboarding processes, renewal contracts, and conducting QBR and MSR.