Professional with experience in the Insurance Sector and Contact Center and BPO Industry. I have implemented customer service and customer experience (CX) strategies, contributing to the optimization of PQRS management.
Work experience
Powerbi Teacher
4.0 academy - ayz corp | March 2024 - Present (2 years 8 months)
Used skills
Data Analyst
seguros generales suramericana | August 2023 - Present (3 years 3 months)
Used skills
Data Analyst
seguros generales suramericana s.a. | August 2023 - Present (3 years 3 months)
Used skills
Education experience
Diploma in Programming Fundamentals
Universidad nacional de colombia
| Bootcamp