Customer-centric hospitality executive with 20+ years of leadership in luxury resorts , all-inclusive operations , and city hotels . Expert in general management , pre-openings , turnarounds , and large-scale food & beverage operations across multicultural environments
Responsible for resort operations, financial performance, guest satisfaction, and brand standards. Led senior management across rooms, F&B, engineering, finance, and HR.
Major achievementLed overall resort operations, financial performance, guest satisfaction, and brand standards. Drove operational efficiencies, cost controls, and service excellence initiatives.
Oversaw operational restructuring after ownership and brand transition. Managed conversion to independent hotel and stabilized team.
Major achievementLed operational restructuring and managed conversion from branded franchise to independent hotel. Provided leadership continuity and operational alignment.
Ensured successful opening aligned with brand standards and financial targets. Oversaw all aspects of pre-opening and operational setup.
Major achievementLed pre-opening activities, construction coordination, and operational setup. Managed budgets, CAPEX planning, staffing, SOP development, and supplier sourcing.