Joseph Ramirez
Virtual Security Agent
Professional profile
Customer service professional skilled in building strong client relationships and providing solutions with empathy . Proficient in Power BI , Excel , and spreadsheets , using technology to support data-driven decisions and improve efficiency
Work experience
Confirmed Walmart orders and scheduled delivery appointments.
Major achievementAssisted drivers in reaching destinations efficiently by providing accurate navigation support.
Provided support for accounts, credit cards, loans, and transactions.
Major achievementHelped clients manage banking and credit needs, answering questions and assisting with transactions.
Explained stocks, bonds, and mutual funds to clients, ensuring understanding of financial products.
Major achievementSupported clients in making informed investment decisions by explaining financial products based on goals and risk tolerance.
Education experience
Sena, medellin | Técnico/Tecnólogo
