Initial response to the end user providing support to @, tv, and telephone, carrying out the process through ticket management tools, creating massive failures, on-site technical support.

Help desk analyst processes, inventory management, user control, corrective software maintenance, license control, software updates, program installation, initial review, tool management by tickets.

On-site support processes, inventory management, user control, machine readiness, corrective and preventive maintenance, license control, software updates, threat control and cyber security.