Sara Valencia
Retention Specialist
Professional profile
Motivated sales and support professional with experience in customer retention , prospecting , cold calling , and CRM tools . Skilled in communication , objection handling , and driving customer satisfaction in BPO environments
Work experience
Communicated technical info to non-technical customers, maintained strong metrics in resolution time and satisfaction.
Major achievementDelivered level-1 tech support, troubleshooting alarm system and connectivity issues.
Consistently met sales and retention KPIs, enhanced account loyalty and prevented churn.
Major achievementManaged retention calls, applied persuasive communication and objection handling to secure renewals.
Resolved inquiries efficiently, improved customer experience through active listening and problem-solving.
Major achievementTop performer, provided high-volume support via calls, email, and chat, maintaining high satisfaction scores.
Education experience
Ces university | Profesional
