Front HR of the company's benefits and agreements processes, management of campaigns to increase use and impact employee well-being, eNPS and results of the Great Place to Work consultancy. Management of registrations, withdrawals, reports to payroll. Analysis of debt capacity, approval and monitoring. Allied billing review, approval and reconciliation. Management and administration of virtual ticket and CRM.

Quality analysis to improve the customer experience, workshops and action plans to improve operating KPIs. Planning, organization, management and control of the entire audit plan. Reporting functions, information analysis, consolidation and calculation of metrics. Analysis of quality policy, quality assurance, improvements and synergies. Implementation of new processes to be audited, logistics and execution

Audit of the service to improve the Customer experience, agent management qualification based on the Quality policy. Monitoring and management of action plans to mitigate non-quality.