David Velasco
Support Engineer & Technician | Commandbatch Specialist
Professional profile
Results-driven technology professional and commercial pilot candidate with expertise in technical support , automation systems , customer success , and AI/ML systems development . Strong leader , problem solver , and committed to technological excellence
Work experience
Administered batching systems, maintained industrial hardware, performed computer hardware diagnostics, managed SQL data, and automated reporting via RESTful APIs.
Major achievementTechnical Support Engineer specializing in COMMANDbatch automation for ready-mix concrete production.
Conducted root cause analysis, system optimization, SQL database management, REST API integration, network infrastructure setup, and showroom deployment.
Major achievementTier 2–3 technical support for CCTV, IP cameras, NVR/DVR, access control, and HikCentral platform.
Diagnosed and resolved hardware/software issues, worked with switchboard systems, CSM on Linux Ubuntu, and media player commissioning.
Major achievementManaged software and hardware tasks for digital display systems across major brands.
Education experience
Transition course | Especialización
