Arantxa Fontalvo
Customer Service Representative
Professional profile
Dynamic customer service professional and administrative assistant , adept at resolving conflicts and enhancing customer loyalty . Skilled in problem-solving and active listening , I excel in high-pressure environments , ensuring customer satisfaction
Work experience
Resolved customer complaints, managed high-stress situations, addressed concerns, handled escalated calls, maintained records of interactions.
Major achievementResolved customer complaints with empathy, managed high-stress situations, enhanced customer satisfaction, handled escalated calls, maintained detailed records.
Answered multi-line phone system, maintained confidentiality, improved document organization, delivered customer service, managed office supply inventory.
Major achievementMaintained confidentiality, improved document organization, delivered excellent customer service, coordinated office supply inventory.
Education experience
Universidad del magdalena | Profesional
