Brayan Franco
Backoffice Agent (Fifa World Cup 2026)
Professional profile
Bilingual customer service agent with over 4 years of experience in call center and backoffice roles , handling chat , voice , email , billing , collections , and retention for international clients
Work experience
Handled backoffice services, chat and email handling, and billing/payment data.
Major achievementTemporary position providing backoffice support for FIFA World Cup 2026.
Handled bilingual customer service via chat and voice, managed billing, collections, and retention. Provided solutions for client issues within estimated times.
Major achievementRecognized for high engagement and effective communication with customers, providing accurate resolutions and positive feedback.
Provided bilingual support, resolved customer issues, managed billing and feedback surveys.
Major achievementRecognized for impact in insurance sector through customer engagement and problem resolution.
Education experience
Juan de la cruz posada | Bachiller
