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Sandra Viviana Barbosa Cifuentes

Assistant Contact Center Manager /
Skills
(Self-evaluation)
Word, powerpoint 90%
Excel avanzado 85%
Java 75%
Zendesk 75%
Powerbi 60%
Sql 60%
Ingles 55%
Languages
Ingles:
  • Lectura
    70%
  • Escritura
    70%
Professional profile

Supervisora de operaciones en el sector Bpo, manejo de COPS, Pda para el cumplimento de los KPI’s contractuales. Manejo de personal, solución asertiva de problemas. Planes de bonificación y crecimiento

Work experience

Assistant Contact Center Manager /
teleperformance colombia | February 2013 - December 2020 (7 años 10 meses)

Seguimiento y cumplimiento de los indicadores contractuales Desarrollo de Planes de acción y bonificación Seguimiento a nómina Manejo de personal

Major achievement

Crecimiento laboral y aprendizaje con múltiples formaciones

Education experience
Administración de Empresas
Politécnico gran colombiano, en curso | Profesional
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