I designed and implemented corrective action plans, monitoring metrics such as conversion, retention, and NPS. I led strategic meetings with national clients, ensuring contract continuity.

I led the commercial management of sales and service campaigns, exceeding KPIs (+95%), CRM management, data analysis, coaching, and customer retention. I achieved an 18% improvement in team performance.

I improved monthly productivity by 15%, maintained client-required KPIs, reduced critical errors by 23%, and fostered collaborative work and efficiency in decision-making.

I coordinated the sales team, increased quarterly sales by 10%, implemented corrective actions, monitored KPIs, conducted training, and improved internal communication.

Customer service management, data entry, call reception, support in planning and budget control of the commercial area.

I managed social media, increased digital visibility by 40%, executed telemarketing campaigns, increased customer acquisition by 18%, and provided administrative support.