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Laura Andrea Suarez Galeano
Team Leader - Call Center
Professional profile
Work experience
Team Leader - Call Center
konecta colombia sas – nubank
|
January 2024
- Present
(2 years 10 months)
Used skills
Service
Leadership
Service attitude
Adaptability
Administration
Assertive communication
Information analysis
Emotional intelligence
Analysis of data
Attention to detail
Preparation of reports
Organizational capacity
Process coordination
Logistics administration
Operations
Logistics planning
Team management
Elaboration of indicators
Feedback
Operations control
Kpis supervision
Operational optimization
Crm management
Supervisor - Call Center
apex america bpo – wom sac
|
January 2021
-
January 2024
(3 years)
Used skills
Logistics
Service
Service attitude
Adaptability
Administration
Assertive communication
Information analysis
Coordination
Emotional intelligence
Analysis of data
Team management
Attention to detail
Compliance with indicators
Preparation of reports
Organizational capacity
Process coordination
Logistics administration
Operations
Logistics planning
Process automation
Operational logistics
Team management
Elaboration of indicators
Negotiation with suppliers
Operations control
Sales Consultant, Call Center
apex america bpo – wom televentas
|
January 2021
-
January 2021
Used skills
Customer support
Sales
Service
Adaptability
Assertive communication
Organizational capacity
Call management
Show all experiences
Education experience
Secondary
Ofelia uribe de acosta
| High School
Show all
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Andres GPT
Virtual assistant
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