The function of the Help Desk in the EPM project is to provide users with a single point of contact through which their needs related to the use of resources and services are resolved and/or channeled. of technological platforms, always in accordance with a standard adopted by the company

Corrective and preventive maintenance, Installation of computer equipment and printers, Receive, diagnose, attend to, record (times and events), escalate and/or solve on-site support whenever there is a requirement, Document the problem and the solution of the service in the management tool taking into account the symptom, cause and solution parameters, generating specific reports to review the work spool.

Deployment of different systems for the company responsible for the different ones, program for their help. Serve the different clients of the different projects in level 1 and level 2 support that the company required.