Oliver Velasquez
Debt Relief Closer
Professional profile
Active , enthusiastic and committed professional with strong teamwork , ICT and English skills . Experienced in customer service , guiding agents , problem solving and working under pressure
Work experience
Debt Relief Closer
campain kings / capital one | September 2024 - December 2024 (3 meses)
Used skills
Convinced clients for debt relief, assessed financial situation, set up beneficial plans.
Major achievementClosed debt relief plans, assessed clients financially and set up plans.
Customer Service Advisor
nearsol (adt security services) | March 2023 - December 2023 (9 meses)
Used skills
Advised clients, resolved questions in English, managed bills and collected consumptions for international clientele.
Major achievementAdvised international clients in English, managed billing and collections.
Collections Agent / Trainer
solvo global s.a.s (alliance collection service) | November 2020 - February 2021 (3 meses)
Used skills
Collected money from American customers, created tools and steps to instruct agents in a new campaign.
Major achievementDeveloped training steps and tools for new campaign, instructed agents.
Education experience
Architecture 2nd Semester Studying
Universidad nacional | Profesional
Universidad nacional | Profesional
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