Andres Camilo Arango Calle CV

Andres Camilo Arango Calle

Help Desk Support Representative

Professional profile

IT professional with over 11 years of experience in technical support and over 4 years in infrastructure and IT, specializing in Help Desk, remote support, Windows Server administration, Active Directory, Microsoft 365, Azure and AWS

Work experience

Help Desk Support Rep

ups global business services | August 2021 - Present (5 years 3 months)

Used skills

Technical support for end users, administration of Windows systems, Active Directory, Microsoft 365, diagnosis and resolution of hardware, software and network problems, support in cloud environments (AWS and Azure).

Major achievement

Level 1 and 2 technical support, incident management in ServiceNow, support in Windows, Active Directory, Microsoft 365, AWS and Azure environments.

Technical Support Agent

teleperformance | October 2020 - August 2021 (10 months)

Used skills

Technical support for users of the Amazon web platform and devices, resolution of configuration and connectivity issues, case tracking.

Major achievement

Technical support for Amazon users, incident handling, remote support, and case escalation.

Intermediate Level Advisor – Back Office

onelink | March 2019 - October 2020 (1 year 7 months)

Used skills

Air reservation management, payment validation, support for correcting operational inconsistencies, use of administrative platforms.

Major achievement

Management and correction of airline reservations, back office support, payment processing.

Education experience

Introduction to Object Oriented Programming in Java
Universidad de los andes | Bootcamp

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