 Train the CALL CENTER team on issues related to customer service, telephone marketing, marketing through social networks, sale of services.  Create measurement mechanisms (indicators) to keep statistics on productivity and results.  Follow up on requests, complaints and claims in coordination with the corresponding area.

Leadership, achievement of goals, job growth

 Training and education for the commercial area of the bank's offices on issues related to insurance.  Monitoring of compliance indicators.  Support of weekly reports to the headquarters management.