Streamlined call response times for improved customer experience through effective communication techniques.

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Coaching drive performance on KPIs such as NPS, collections, and quality.

Worked with 5-4 associates who were out of target on KPI's and in three months ¾ were on target.

Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.

Streamlined office operations by implementing efficient systems for file management.