Fray Alvarado
Back-Office Agent
Professional profile
Back-office agent with experience in customer service , database management , and team coordination . Skilled in leadership , time management , and problem-solving , with a strong ability to work under pressure and multitask
Work experience
Back-Office Agent
konecta | June 2022 - May 2025 (2 años 11 meses)
Used skills
Coordinated office events, maintained customer and vendor databases, answered inquiries, assigned and analyzed cases, and ensured error-free case resolution.
Major achievementDeveloped a system for tracking employee performance and improved customer service through database management and timely case resolution.
Education experience
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