I am a pro-active Call Center agent with 10 months of experience in compliance , customer service and back-office operations . I have excellent problem-solving skills and a keen eye for detail
Ensured compliance with state parameters through teamwork and effective communication.
Major achievementCollaborated with a team of 5 to ensure the company complies with the State parameters.
Processing sensitive information and maintaining good procedures was key to the success of the project.
Major achievementManaged excel databases and dedicated platforms to ensure all the interns meet the criteria that was needed.
Managed to deliver great customer service by dealing with several emails answering questions and resolving issues related with the program.
Major achievementDelivered a 98% of excellence in the requirements of the state for the teachers and mentors certification.