Constanza Gonzalez
Service Coordinator
Professional profile
Work experience
Service Coordinator
blanco y negro masivo | May 2022 - May 2023 (1 year)
Used skills
MANAGEMENT OF INTERMEDIATE EXCEL AND EMAIL FOR PREPARING AND SENDING REPORTS.
Major achievementEXPERIENCE AND KNOWLEDGE OF THE TRANSPORTATION LOGISTICS PROCESS
Administrative Assistant
club de emcali | November 2021 - March 2022 (4 months)
Used skills
SUPPORT TO THE ADMINISTRATIVE AREA, THE WAREHOUSE AND MONEY HANDLING AREA, MAIN CASHIER, MINOR CASHIER AND DATAPHONE. CUSTOMER SERVICE
Major achievementACQUIRE KNOWLEDGE IN THE AREA OF ADMINISTRATIVE SUPPORT
Customer Service Executive
telecenter panamericana | August 2012 - February 2020 (7 years 6 months)
Used skills
INTEGRAL CRS WORK, PROVIDING TECHNICAL SUPPORT, BILLING SUPPORT, SCHEDULING TECHNICAL VISIT APPOINTMENTS, MAKING REPORTS TO THE 2ND LEVEL SUPPORT AREA, RECEIVING PQR AND CREATING THE RECORD OF THE INTERACTION WITH THE CUSTOMER IN THE COMPANY'S CRM AND IN ITS DATABASE, PERFORMING CROSS-SELLING
Major achievementEXTENSIVE EXPERIENCE IN THE AREA OF CUSTOMER SERVICE AND TECHNICAL SUPPORT
Education experience
Computer Science
Intecol | Technician
Intecol | Technician
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