Engineering support for industrial automation projects, in the design of customized solutions, in the different stages of assembly, implementation of force and control; SCADA visualization systems based on process improvement or quality. Customer Operation Success Operations Manager - Service Desk

Project implementation with compliance with schedules and delivery to operations with compliance with audit and bonus by ANS

Implementation of technical support platform for companies and businesses segment nationwide; support desk administration and monitoring, preventive analysis of network developments, time compliance, root cause analysis, continuous improvement, budget monitoring and compliance with technical and financial goals.

improving the implementation process of infrastructure and tools by 27%, allowing the integration and real-time measurement of processes, minimizing penalties by 38% and the correct measurement of key indicators by 19%.

Implementation of projects and administration of the support platform for companies and businesses segment at the national level, monitoring of technical field trips, channel improvement plans, telemetry analysis for network proactivity plans; Root cause analysis for continuous improvement to monitor the budget and achieve compliance with technical and financial goals.

Development of a model for a management tool which allowed integrating and quantifying incidents by georeference for billing processes, showing a 35% increase and a 12% improvement in KPIs.