• Computer Security: Implement security measures to protect RNEC client systems and data against cyber threats. This includes establishing security policies, monitoring threats and responding to security incidents, this is done with tools such as Qradar for logs and for traffic with FortiAnalyzer IDS and IPS. • IT Infrastructure Design: Plan and design the architecture (top

At Santander Bank in Chile I fulfilled different roles in the area to which I belong. •Total admiration of all the Company's Support tools. •Massive incidence survey of the bank and coordination of the same. •Support for Oracle, SQL, Unix, Solaris databases Level 3 •Record and escalate incidents, problems, service requests and change cases in the company's management platforms. •Keep the

Network and Office 365 user password change, access management for company applications, first-level support for Lexmark, Zebra and Ricoh printers, office installation, installation of company programs and apps, follow-up of cases of the company, administration of support groups via chat or email. Customer Service: Excellent ability to interact with end users, understand their needs