Mariana Mariana Garcia Lopez
Lead Customer Support Team
Professional profile
Highly organized and bilingual Business Administrator and Project Manager with experience leading digital , marketing , and operational projects . Skilled in process optimization , CRM , automation , and data analysis , delivering structured and measurable results
Work experience
Led cross-functional teams, implemented CRM and automation, optimized workflows, and drove data-driven decisions for global teams.
Major achievementManaged marketing projects, CRM and automation systems, sales pipeline setup, process automation, and digital marketing strategy.
Oversaw project execution, process automation, business forecasting, and financial planning. Enhanced CRM processes and led team development through structured execution.
Major achievementLed strategic growth initiatives, operational process optimization, automation, and financial analysis. Managed CRM/ERP systems, client relationships, and team development.
Managed team performance, handled inquiries, and drove KPI achievement for customer service operations.
Major achievementLed customer support for 700+ UMG artists and stores, monitored team KPIs, and ensured high service standards.
Education experience
Google digital garage | Especialización
