Jhoan Sebastian Rojas Prieto
Customer Success & Sales Advisor
Professional profile
Business Administration student with experience in consultative sales, customer retention, and customer support, focusing on Customer Success. Proficient in CRM tools and metrics (KPIs) to drive continuous improvement and customer satisfaction.
Work experience
Call management, chat, and CRM for customer support. Focus on revenue and long-term relationships.
Major achievementOutbound management to nursing professionals, meeting revenue targets and strengthening long-term relationships through strategic monitoring.
Implementation of improvement actions to optimize processes and customer experience.
Major achievementCoordination and support of the sales team, monitoring of goals and results through performance metrics (ROCKs and KPIs).
Use of CRM for customer tracking and strengthening the closing process.
Major achievementCross-selling, customer retention, and support via phone and chat. Consistent achievement of monthly revenue and conversion targets.
Education experience
Servicio nacional de aprendizaje (sena) | Technological career
