Identify candidate processes to automate; Analyze and negotiate customer requirements; Define work methodology to automate processes; Raise requirements for processes to automate; Define business cases and volumes to obtain efficiencies; Coordinate and manage the process requirements; Verify compliance with delivery times and performance of resources; Provide test cases and validate the correct operation of the automations.

Plan, coordinate, and manage optimization and automation processes within the customer's application support area. Propose, implement and direct massive processes through portals or automatic developments that offer value to the client in order to improve business performance indicators. Analysis of root cause incidents to proceed to escalation to the factory level. Reporting (KPI)

Attention of incidents related to failures in the chain of applications for which transactions do not flow. Analysis and escalation of inconsistencies in search of root cause solution. - Monitoring and improvement actions to management indicators.