Responsible for providing all technical support and accompaniment for all assigned projects, administering and managing telecommunications tools and resources such as F5 load balancers, VPNs, IP addressing assignment, data center closures, internet channel validations and / or channels dedicated to the different providers.

Monitor and restore the normal operation of telecommunications services as soon as possible if failures occur, and present the reports required by the engineering and network operation areas, through incident management, through the following indicators: manage the life cycle of incidents: registration and categorization, monitoring and escalation, resolution, closure and evaluation, management reports, consolidating and processing information from the different

Technical support of television platforms, telephone, internet, mpls networks, minister of cactis, nagios and reporting scheme from the identification of the failure to its resolution.