Marisol Victoria Marulanda
Administrative Assistant
Professional profile
Training in information technology, extensive experience in customer service and accounting assistance. Skills in negotiation, assertive communication, complex problem-solving, and proficiency in office software and basic programming languages.
Work experience
Negotiating payments and managing collections, advising associates, meeting sales targets, and customer service.
Major achievementPayment negotiation, customer service, persuasive collection management, payment alternatives, support and advice to associates, achievement of goals.
Administrative and accounting management, billing, reconciliations, payroll support, document control and financial closings.
Major achievementElectronic invoicing, bank reconciliations, payroll support, Excel and accounting software management, service order control, financial closings.
Negotiation and payment agreements, customer service, call management and agreement follow-up.
Major achievementDatabase management, negotiations and payment agreements, customer service, negotiation follow-up and compliance.
Education experience
Esap escuela superior de administración pública | Specialization
