Javier Humberto
Call Center Advisor
Professional profile
More than 3 years of experience as a Business Advisor and Customer Service in different marketing agencies have allowed me to develop leadership skills and manage a team of up to 12 people to manage excellent results like that of the company EDAYCOPY. Customer satisfaction achievements such as in the EXPERTS COLOMBIA SAS Company where I worked as a Call Center advisor serving clients for Rappi from eight Latin countries.
Work experience
Commercial advisor and supervisor of 12 advisors in charge
Major achievementachieve the goals proposed by the company in terms of monthly sales, satisfactorily direct the work group as supervisor of 12 commercial advisors, leading to a great level of leadership
customer service, retention and cross-selling
Major achievementCustomer retention, obtaining new customers, persuading to obtain prime plus, solving problems between customer and delivery, delivery vs. the Company and Company vs. client
Education experience
Corporación andina del fomento caf | Technician
