Elizabeth Gomez Monsalve
Customer Service Manager
Professional profile
Proactive and organized professional with solid interpersonal skills, focus on responsibility and efficiency. Experience in implementation of service model and customer experience, design, measurement and monitoring of management indicators in Customer Service
Work experience
Implementation of service model and customer experience, design, measurement and monitoring of management indicators in Customer Service.
Major achievementImplementation of service model and customer experience. Problem solving skills. Focus on responsibility and efficiency.
Preparation of executive reports, project planning, management of interns and assistants, monitoring of goals and results.
Major achievementPreparation of executive reports, project planning, management of interns and assistants, monitoring of goals and results.
Control and verification of the service in the EPS Sura Call Center, generation of statistical reports on employee performance.
Major achievementControl and verification of the service in the EPS Sura Call Center, generation of statistical reports on employee performance.
Education experience
Universidad minuto de dios | Undergraduate
