Commercial advice through telephone channel, email and social networks. Customer service, sales and pqr, crm management and natural and legal person hiring processes.

Customer service, pqrs management, loyalty and retention processes, sales process, cross-selling, face-to-face and external attention,

Customer service attention, Pqrs management, retention processes, sales processes, Back Office, audit, SAP, face-to-face and external attention. Achievements obtained: point auditor for 3 years, Back Office for 1 year, role supervisor, SAP Consultant.