Recover the penalized legal and non-legal portfolio of the Av Villas bank, through telephone calls and face-to-face attention at the office, providing payment alternatives seeking to achieve the recovery objective

Negotiation

Recover the portfolio of the Colpatria bank in all its moratorium bands from current to penalized, legal and non-legal. The recovery was carried out through telephone calls, home visits, emails and face-to-face attention at the office

Active listening