Experienced in BI tools ( Power BI , Tableau , SQL , Excel , SAP ) , automation , and stakeholder collaboration . Strong background in customer service and operational analytics across manufacturing , utilities , and BPO sectors
Partnered with Planning & Procurement teams to forecast inventory needs. Supported budgeting processes with variance analysis and KPI tracking.
Major achievementDesigned and maintained forecasting dashboards in Excel & SAP, improving KPI visibility for Finance & Operations. Presented weekly dashboards to executive leadership.
Designed and maintained Balanced Scorecard dashboards. Delivered monthly P&L and accounting reports with accuracy and timeliness.
Major achievementLed 5+ BI projects and initiated automation projects using Power BI & SCRUM. Acted as Scrum Master, driving customer loyalty and market growth.
Built stochastic models to project business indicators. Conducted competitiveness analysis of natural gas vs. alternative fuels.
Major achievementImplemented ETL processes with Power Automate, Pentaho, and Google ETL. Automated and analyzed market reports using Power BI, SQL, Python, Excel macros.