Support technician for the company Linea Comunicaciones where he performed on-site support work for Redeban terminal equipment, performing maintenance, updating, changes of equipment and accessories when applicable, also opening and closing banking correspondents from Bancolombia or from the Aval group; follow-up to the work orders programmed in Mantum, possession of terminal equipment for the execution of the tasks designated by the immediate boss.

attention to Huawei infrastructure technicians for fiber optic technology, MPLS metro network, SDH network, I also have management of HFC technologies, Redco, Gpon, for the TIGO company. He also carried out tasks such as creating TT in case of finding opening in the rings of the metro network scaled directly to infrastructure, creating incidents for internal visits to large clients, managing access permits to clients, handling corporate support mail,

dispatch tasks to technical personnel with knowledge of platforms such as AS400, WFM, ETA, in addition to the following functions: Routing of field technician visits. Manage by electronic means and networks everything that has to do with the installation and assembly of Claro's terminal equipment to the system (AS400) and WFM. Tracking of routes in real time to technicians. Exchange of defective terminal equipment. Confirmation of visits. Georeferencing processes for se