Coordinate customer relations in voice, chat, email and social media channels to guarantee credit and insurance commercial processes.

Administrative coordinator, in addition to keeping financial control and being in charge of the digitalization of problems, I had to assist teachers, students and parents in the requirements they would present regarding administrative issues with the school.

Retentions coordinator, area in charge of serving clients with service problems with intentions of leaving, depending on my area was to solve such problems that could be in the portfolio, service, etc. and ensure that ETB services continued