Professional with training in Psychology, technician in Industrial Relations and Personnel Administration, graduates in Educational Psychology and Neuropsychopedagogy. Competent in identifying, transforming and innovating procedures to optimize organizational efficiency. Skills in customer orientation, interpersonal relationships and work planning. Results-oriented approach and commitment to confidentiality
I optimized administrative processes, created web formats to facilitate store processes and area management. I designed tools that innovated customer management on social networks.
Major achievementI led a team of 50 people, achieving monthly business goals of 90% and annual growth of 15%. I developed effective commercial actions, negotiations and successful business closures.
Monitoring goals, meeting objectives and managing key performance indicators. Work under pressure, database management and team leadership.
Major achievementCollection management, negotiation, business closing, conciliation, collection and problem resolution. Commitment to excellence in customer service and quality assurance.