Yolanda Del Socorro Betancur
Business Account Executive
Professional profile
Business Administrator with over 10 years of experience in administrative, sales, and customer service areas. Expert in B2B sales management, prospecting, cold calling, customer loyalty programs, and CRM management. Service-oriented, with a focus on effective communication and achieving goals.
Work experience
Customer service and follow-up for business clients, appointment scheduling, document management, management reports, portfolio recovery and collection, prospecting and closing of deals, management of complaints, claims, and suggestions, compliance with indicators.
Major achievementAgenda management, client prospecting, closing business deals, portfolio recovery and CRM management.
Business account management, team coordination, management reports, after-sales support, contract negotiation, prospecting and maintenance of active portfolio, multi-channel customer service.
Major achievementPortfolio management, team coordination, contract negotiation, B2B prospecting, and CRM management.
Billing and collection management, development of loyalty strategies, preparation of quotes and contracts, commercial and after-sales follow-up, commercial presentations, coordination of training.
Major achievementBilling management, loyalty strategies, quote preparation and sales follow-up.
Education experience
Sena | Technological career
