Monitor and manage Jira and Freshdesk ticketing and support systems for daily operations. Provide Managed Services Provider (MSP) and second level support. Analyze and resolve application or operating system issues. Ensure quality assurance for CLARO Colombia's IVR service. Provide technical training on Operating Systems and Applications to clients. Troubleshoot IVR and SIP protocol issues. Develop and implement Grafana and zabbix dashboards

Manage and track all customer ticketing and Support system to ensure daily operations Operation and maintenance: Maintenance, Updates & 24x7 Support Documenting procedures and knowledge base articles throughout problem resolution and architecture development processes. Participating in emergency incident response on-call rosters Participate in cross-functional operational duties. Analyze and resolve application or operating system issues. Testing applications in a Test environment

Ensure the proper functioning of the Computing Center, telecommunications, networks and infrastructure of the company. Ensure the correct execution of infrastructure and telecommunication projects within the established methodological standards. Provide the necessary resources for the company's business development Administration and creation of services in AMAZON WEB SERVICES such as: EC2, Dynamo, Redshift, Organizations, S3, SNS, Chime, Cloudfront among others.