Johan Sebastian Rodriguez Mayorga
Asistente De Operaciones
Professional profile
Dynamic bilingual customer service representative with experience handling incoming calls , resolving issues , inputting orders , and processing shipments . Strong teamwork , learning capacity , and problem-solving skills
Work experience
Managed inquiries related to life insurance, addressed concerns, processed payments, and ensured customers understood their benefits and options.
Major achievementSpecialized customer service in English and Spanish for life insurance policies, including inquiries, policy modifications, and payment processing.
Focused on customer service for credit clients, redirecting to collections and providing billing information.
Major achievementProvided customer service for clients with company credit, redirected to collections, and provided billing information.
Contacted customers, requested documents, and placed orders with the assembler for monthly vehicle allocation.
Major achievementCustomer service for clients acquiring Renault vehicles, document management, and order processing.
Education experience
Corporacion unificada nacional de educacion superior (cun) | Profesional
