Technologist and systems engineering student with more than 3 years of experience in the field of technology. Extensive knowledge in typing, in-person and remote support, network management and monitoring (solarwinds, infosight-Hewlett Packard), firewall, active directory management, server administration and cloud solutions ( azure), database management systems, implementation and maintenance of efficient solutions. Ability to establish efficient operational activities

Provide remote support to direct Efecty points or contractors nationwide, performing the verification, installation/configuration, network of the points on portable equipment and terminals. Management of the antivirus console (Sophos), validate status of modules and effectiveness projects and Wester Unión, services manager. Conduct training on processes, management of indicators, identification of failures with constant improvements through metrics .

Improve analyst for 10 consecutive months, with proof