Christian Quintero
Agente Call Center Bilingüe
Professional profile
Bilingual customer service agent with 2+ years of experience in call centers , sales , healthcare support , and administrative coordination . Skilled in appointment setting , CRM , and client relationship management . Recognized for empathy , adaptability , and problem-solving under pressure
Work experience
Handled inbound/outbound calls, resolved patient concerns, managed high-volume interactions, and supported healthcare campaigns.
Major achievementScheduled 50+ healthcare appointments weekly and maintained 90%+ customer satisfaction scores.
Handled client communication, documentation, appointment scheduling, and supported sales through upselling strategies.
Major achievementIncreased sales by 20% through upselling and managed client calls, appointments, and inquiries. Supported daily office operations and scheduling.
Education experience
Inem jose felix de restrepo, medellín | Bachiller
