Christian David Sepulveda Maldonado
Reverse Supply Chain Specialist
Professional profile
Industrial Engineer focused on process improvement , business analysis , and customer experience in digital and E-commerce . Skilled in identifying optimization opportunities and translating data into actions for operational efficiency
Work experience
Led return and exchange strategy for multi-brand eCommerce, synced Shopify SKUs with Loop Returns, improved return portal usability, and restructured return policies with logistics.
Major achievementAutomated workflows and improved customer retention using Loop Returns, Shopify, and Looker Studio. Reduced Gorgias support tickets by 30%.
Provided support for Wix Essentials, troubleshooting websites, optimizing workflows, documenting issues, and assisting users with technical improvements.
Major achievementReduced resolution time by 45% through workflow optimization and improved customer experience by refining website structures.
Education experience
San buenaventura university | Profesional
