Nahim Navas (koko)
Sports Coach & Administrator
Professional profile
Certified bilingual German B2 agent with over 8 years of experience in BPO and call centers. Expert in retention, telesales, customer loyalty, and customer service in multichannel environments. Results-oriented and available immediately.
Work experience
Revenue scaling, functional program design, digital marketing, and full headquarters operation.
Major achievementCommercial management, training program design, digital marketing, customer acquisition and retention.
Teaching film and communication in German and Spanish, facilitating creative workshops for children and young people.
Major achievementDirecting creative workshops on film, storytelling and communication in German and Spanish for minors.
Customer recovery in the process of cancellation, marketing of premium packages, post win-back follow-up, level 1 technical support and management of retention, conversion and satisfaction indicators.
Major achievementSpecialist in retention, win-back, inbound/outbound telesales, and customer loyalty. Achievement of key performance indicators and level 1 technical support.
Education experience
No especificado | Technician
