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Irene Citlali Verdayes Caro

xmart
Skills
(Self-evaluation)
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Portuguese:
  • Reading
    70%
  • Speaking
    70%
Professional profile

I am a social communicator and journalist with an emphasis on communication reports and management of requests from clients and stakeholders.

Work experience

Xmart
nubank | September 2022 - October 2022 (1 month)
Used skills

Functions: • Identify customer questions in order to resolve their requests. • Guide customers with their requests and doubts about the use of the credit card. • Report customer cases in each area in charge in order to resolve their requirements. Achievements: I resolved and attended to 90% of the clients' requirements regarding their credit cards.

Communication Professional
alcaldía local de kennedy | February 2022 - April 2022 (2 months)
Used skills

Responsibilities: • Design communication strategies that optimize communication channels between the Kennedy Local Mayor's Office and participation instances. • Design and propose strategies to strengthen citizen participation.{* **}• Communicate and manage the requests, requirements and requests of the citizens addressed to the town of Kennedy.

Major achievement

Achievements: I communicated and directed 100% of the requests, requirements and requests of the participation instances, providing solutions according to the guidelines of the Mayor's Office.

Hospitality
paul pubs | August 2019 - December 2019 (4 months)
Used skills

Functions: • Attend and assist the requirements of clients in the English language in the gastronomic area • Provide effective solutions based on the specific requirements of each client Achievements: • I fulfilled 100% of the specifications and requests of the clients in the gastronomic area

Education experience
Strategic Communication
Universidad del norte | Undergraduate
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