Lucas Andrés Palacio Duque
System technologist
Professional profile
I am a Technologist in Data Network Administration and a Technical Bachelor in Accounting and Systems Administration. I have more than 10 years of experience in the area of technical support in contact centers and support desks as a first and second level analyst for telecommunications services, configuring and correcting services (Internet, Toip, TV) in ADSL and Fiber technologies. coaxial and optical, making use of
Work experience
Support for Windows, Office 365 users and Emtelco's own web applications and associated companies such as Tigo, Tuya, EPS Sanitas among others
Major achievementLearning about Office 365 support and the different applications from various companies
Technical support for telecommunications services Tigo homes and SMEs
Major achievementI had the opportunity to be active in the evolution of the services provided by you at a technical level, I was able to learn from XDSL to Fiber Optic (GPON) and acquire the experience of providing solutions from technical support for various telecommunications technologies.
Education experience
Ins. ed. camilo torres r | High School
