Brayan Augusto Jorge Molano
Representante De Atención Al Cliente
Professional profile
Customer representative with 3+ years of experience delivering excellent service at all company touchpoints . Skilled in communication , process optimization , CRM , negotiation , and finance . Strong team player , self-motivated , and adept at streamlining processes for efficiency
Work experience
Handled customer calls on credit products, resolved cases related to credit cards, managed confidential banking info, and used internal systems for case tracking.
Major achievementManaged financial information under confidentiality, validated and tracked cases in CRM, ensured process compliance, and delivered high-quality customer support.
Responsible for client data with seized vehicles, legal documentation, and confidentiality in compliance with regulations.
Major achievementCollected and verified client data, managed legal documentation, ensured compliance with data protection regulations.
Managed customer experience, complied with quality protocols, and supported financial goals through negotiation.
Major achievementHandled customer queries, complaints, and requests, participated in negotiations for payment agreements to meet financial objectives.
Education experience
Colegio compartir suba | Bachiller
